UK Student loans company
Someone out there doesn’t like me…
Back at Easter-time when everyone else recieved loan renewal forms, mine did not arrive. I attempted to apply online instead, which didn’t work out as I’d never recieved my login details. I phoned up again and was told I would recieve my login details through the post within a week.
Two weeks later, no login details arrived, so I printed off the paper version, filled it in, checked very carefully, and sent it in a week or so after the deadline. No problem, I was assured, “you’ll still get your loan on time”.
Fast forward a month or so, I re-request my login details so that I can check the progress of my loan online. The login details arrive, I login, my application has been accepted, job done.
Now that term has started, I realise that my loan has not materialised. After phoning them, I recieve an array of reasons why this is the case, including that I didn’t even apply for it, I didn’t sign the loan request form, I made a mistake on the application form but they can’t tell me what the mistake is, …. If I did make a mistake, how nice of them to tell me. And why does it say application accepted on the website?
I’ve sent in another renewal form, and depending who answers the phone, I either will get my loan within a few weeks from now, or I won’t get it at all for this term. Useless.